Facilities & Infrastructure
Information Technology (IT) infrastructure
Take home message: All members of the University community (including faculty, staff, students and guests) are responsible for using the IT resources provided to them in an effective, efficient, and ethical manner that complies with U-M's IT policies, does not interfere with the reasonable use by other community members and does not breach the law.
- U-M's IT infrastructure is managed by Information Technology Systems (ITS), who provide a range of computing, networking and telecommunications services to U-M Departments, faculty & researchers, and students, as well as providing support to IT staff in U-M units. ITS also maintains U-M's key research, teaching and administrative systems, such as CTools, eResearch, my LINC and Wolverine Access, and coordinates the University's IT security and safe computing efforts.
- U-M has a range of IT policies and guidelines, as summarized on this IT policies page. The policies address the proper use of IT resources, the protection of privacy and security, proper data management, compliance with copyright, and IT system standards.
- Sensitive Data Guide will help you make informed decisions about where to safely store and share sensitive data using IT services available on the U-M Ann Arbor campus.
- Access to U-M's IT infrastructure should only be granted to those who are a part of the University community. Read about your ITS computing account, and what it grants you access to. For those new to the University, access is facilitated by an application from your local department to ITS; and for those leaving the University it is important to terminate their access.
- The Information Technology User Advocate works within the U-M community to ensure that
information technology policies and guidelines are followed, and to help users navigate U-M's IT systems and policies. The User Advocate has the resources to enforce compliance with U-M's IT policies through various means, including temporary denial of service.
- IT security is an essential component of U-M's IT infrastructure, and is one of the major means through which U-M ensures compliance with all its obligations related to its digitally stored information. See our IT Security compliance page for more information.
- Any IT security incident or breach must be dealt with in accordance with the Standard Practice Guide on Information Security Incident Reporting (SPG 601.25). To report a breach of IT security or other IT security incident, follow the reporting process set out by IT Security Security Services, which includes information for the first 10 minutes and first 24 hours.
- U-M's IT infrastructure contributes to the proper management of U-M's information, and as a result, an effective IT infrastructure is essential to compliance with information related laws, such as privacy and copyright laws. To learn more, see our Information Management compliance pages.
- It is critical that everyone understands and complies with all of U-M's IT policies, and any recommendations or directives related to IT that are issued at their local level, because the integrity of U-M's information, our compliance with information related laws (such as privacy and confidentiality and copyright laws), our connectivity with the world, and our ability to function smoothly are all predicated on compliance with internal IT protocols and a respect of IT security.
- If a breach of IT security happens, you may not have time to review protocols before you need to take action - so it's a good idea to familiarize yourself with the reporting process, and be familiar with who your Security Unit Liaison is for IT Security. That way, you can act fast and with confidence if confronted with a real incident.
- Familiarize yourself with what the IT User Advocate does: you can use their office to report breaches of IT policy, you can learn more about your rights and responsibilities as an IT user at U-M, and you can find resources and checklists about IT risk areas like spam.
- ITS have customized their website for different U-M audiences: including faculty & researchers (with general computing information that is equally relevant to staff), students, and U-M Departments, as well as orientation pages for new staff and new faculty. You can find a lot of relevant information by perusing the page that best applies to you.
- You can learn about the different components of U-M's IT infrastructure on the ITS general computing website - including computers & software, printing, communications, network connection, data storage, back-up and more.